FAQs on Digital Files and Instant Downloads

ALL ABOUT DIGITAL FILES
Both Custom/Personalized or Instant Downloads.


What is a digital printable file?
A digital printable file is a (JPG or PDF) file you can print yourself or have printed.

Digital printable files, whether instant download or custom emailed means you can print at your convenience, and as many times as you want! There are no shipping expenses, no worrying about anything getting damaged or lost in the mail. You can choose to print at a one hour photo center if you're in a hurry, print at home or even a professional photo lab. You can print any size within the same aspect ratio, and on the type of material you want, such as paper, poster board, canvas, metal, wood, etc. You can also create great photo gifts with your digital prints, add them to photo/scrap books, and share on social media!

Please give us credit for the design when sharing on social media.

Digital files are for personal use only. You are welcome to print it for yourself or as a gift, but you CAN NOT resell any part of it either in a digital or printed format.

Our digital files are NOT editable by the customer.

ABOUT THE TWO FILE TYPES
JPGs and PDFs are two types of files. Some print labs require one type or the other. Most use JPGs, which is why our shop chooses to send JPGs.  However, if you need a PDF, it must be requested when the order is placed.

We sell digital JPG files two ways:
        One as a customized or personalized file.
        We also sell instant download files.


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ALL ABOUT INSTANT DOWNLOADS
(not custom digital files)
★★No Physical Product Will Be Shipped★★

 

1. Instant Download digital files are "instantly" sent to the costumer. You will receive an email from us with a download link to your files as soon as payment clears, and can be printed at home or a print lab.

2. You will receive exactly what is shown in the first preview photo on the listing. No changes can be made since because these files are already loaded and ready for you to download.

3. Due to the nature of instant download digital images, all sales are final and no refunds and/or exchanges will be given.

4. Instant Downloads are sent to the customer's email account. So, please make certain you type in the correct email address when checking out.

5. If you can not find the email that was sent to you with your Instant Download. Try looking in your spam folder.

6. If you see a instant download but want changes to be made to it then  chances are we offer a similar product that can be customized or personalized.

7. All digital files or instant downloads that you plan to not print yourself at home should either be emailed to a print lab or saved to a thumb drive. These files should not be given to a print lab via a mobile device.

8. Due to the nature of instant download purchases, all sales are final and no refunds and/or exchanges will be given.

9. If you need a PDF rather than a JPG then please let us know directly after ordering.

No proofs are sent for instant downloads.

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ALL ABOUT EMAILED DIGITAL FILES
★★No Physical Product Will Be Shipped★★


The difference in a custom/personalized PRINT YOUR OWN purchased file and an instant download file is we make changes to the custom digital file.

If you like one of our Instant Download printable files but want to make some changes to it then chances are we offer a similar product in our shop that can be customized. Take a look at the description and normally we have a link to some.

YOU MUST ORDER ONE PER EACH DIFFERENT DESIGN you need customized or personalized.

******REVIEWING YOUR PROOF******
Proofs will be sent to your email address provided in the time frame you chose. Keep your spam folder checked. Production will not start until proof is approved. If you ordered a DIGITAL FILE (print your own), the proof will be sent in a smaller size than what you ordered and with a watermark until you have approved your proof.  


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★★PRINT QUALITY INFORMATION★★

All of our files are high resolution and of high quality.
If yours is blurry/pixelated or you receive a warning message about low resolution the please see below:

CUSTOM/PERSONALIZED EMAILED PRINTS: make sure you DOWNLOAD the file. Do NOT right click on the photo to save the preview or your file will not be in high resolution. You MUST download the file to your computer and save the attachment as a downloaded file.  You may even notice a download button at the top center or right of the screen after you click the name of your file.

DO NOT DOWNLOAD TO YOUR PHONE! The files are large and sometimes when saving to a phone, the phone converts it into a smaller file.

Your file should be 300DPI (sometimes PPI) in resolution. If you have anything lower than that, then you haven't saved the download attachment properly.

Never choose the fast option if you're given a choice of upload speeds when uploading. This will reduce the quality of the print. By default, the fast upload option is often selected, and you will need to change it.

All digital files or instant downloads that you plan to not print yourself at home should either be emailed to a print lab or saved to a thumb drive. These files should not be given to a print lab via a mobile device.

Are the colors off when printing?  Please remember that a monitor (phone, tablet, computer, etc.) has the ability to show millions of colors while ink is limited to just show a small spectrum. Each monitor is also calibrated differently.

Files are normally deleted from my computer in 30 days to make room for new orders, so please download your file soon upon receiving it.

Please note slight color variations between computer monitors and sometimes between different printer settings are normal.

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★★PRINT RELEASE★★

If your print lab is asking for a Print Release form before they will print your file then you will notice a print release form is sent with every digital order. If you were emailed a custom order then check the email you received with your order. The link to the Print Release should be at the bottom of the email.  If you received a instant download then it would be one of the files you downloaded. A Print Release Form basically gives the buyer permission (a release) from our shop to print the images
provided. It does not include rights to edit or alter the image or sell them. That right remains with our shop.

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What is "aspect ratio"?

Aspect ratio is the relationship between the width and height of a image.

It’s written as a figure in the form width:height.

Digital images can be resized without destorting them as long as the relationship between the width and height stays the same.

Here are a few examples:
5x7 = 7:5 aspect ratio
8x10 and 16x20 = 5:4 aspect ratio
24x36 & 20x30 = 3:2 aspect ratio

So if we send you a 16x20 digital file it can also be printed as an 8x10

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What paper should I print on?

You can print your digital file just like you would a photograph on white photo paper or white cardstock. We mostly use luster finish for the products we print and ship.  I suggest having it printed at a professional photo lab to ensure the best quality.