Policies and Shop Info

Terms of Service:

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OUR BUSINESS HOURS: Monday-Friday 8:00am-5:00pm CST

Weekends - We occasionally take Rush Orders but must be approved prior to ordering.

Holidays: Closed

  • Orders submitted over the weekend will not be processed until Monday in the order they were received.
  • Orders submitted over a holiday will be processed the following business day.
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★★CURRENT TURN AROUND TIME★★

For more information on when you will receive your order please see here for production and shipping.
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★★REFUNDS & MODIFICATIONS TO YOUR ORDER★★

If there is a problem with your order, please let me know immediately and I try my best to resolve the issue.

Due to the nature of digital files or instant downloads and all the design work involved, NO REFUNDS will be issued once an order has been placed. Please read the information on Instant Downloads and Digital Files here.

 

*******FAILURE TO PROVIDE CUSTOMIZATION INFORMATION*******
If any of the customization or personalization info is not provided for an order and the customer has been contacted through email with no response, and 30 days has lapsed, the order will either be:
1) completed with any information that was provided
2) cancelled

 

ALL SALES ARE FINAL:  Due to the personalization of items, returns and refunds are not available at this time. If a mistake is made on our part, we will be glad to exchange the item for you. If you approved a proof, then received the print and find a mistake after receiving it, there will be a charge to correct, reprint and ship out another order. PLEASE double check the proofs. We are human and do make mistakes. This is why we send proofs.

Shipping Policy
Please check this page for detailed information on production and shipping times, (during holiday seasons you will find deadline announcements).

LOST PACKAGES
If USPS tracking shows no movement of the item for the last 30 days, please contact us or contact your local post office to resolve this issue.

DIGITAL, PRINTABLE, EMAILED (print your own) ITEMS:
Once you approve the design/proof and it has been sent to you, there is a $5 fee for any changes requested after it has been marked "shipped" and emailed to you.

DAMAGED ITEMS
If you receive your items damaged please send us photos of the item and the box/tube or packaging within 3 business days. You can email it to thefreckledowlprints@gmail.com

 

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► HOW MANY REVISIONS ALLOWED FOR EACH PROOF◄
Normally we allow around 3 provisions when viewing the proof. If you require ADDITIONAL revisions after the first three, there is an additional fee per round of edits.

We do our best to streamline any errors on our part, however, PLEASE review your proof carefully as The Freckled Owl will not be held responsible for errors found after the product has been finalized and/or printing. We are human and do make mistakes. This is why we send proofs.

► DOES OUR PRINTS INCLUDE THE FRAME & MATTE?◄
No, the frame or mat is not included when you purchase a print. However, if you would like to upgrade and have us frame & matte your print we offer some sizes.

► DO YOU EVER RUN SALES?◄
We do run sales from time to time so keep a watch on our Facebook to see what special promotions we are having! facebook.com/TheFreckledOwl

► FILE AVAILABILITY AFTER DELIVERED BY EMAILED◄
Due the large file sizes of my designs, I do NOT keep or store your file but for a short period of time after it has been delivered to you through email.

► PRINTING WITH ONLINE PRINT LABS OR WALK-IN PRINT SHOPS ◄
For digital file or instant download purchases, The Freckled Owl is not responsible for the printing qualify of the files. That is solely the responsibility of the buyer and are expected to have basic printing knowledge.

★★DIGITAL DOWNLOADS AND DIGITAL FILES★★
To read all about our Digital Downloads and Digital Files then please go to this page this page in our FAQs section.

► COLOR VARIATIONS ◄
Please remember that computer monitors display slight color variations, therefore the color on your screen might be slightly different than the actual print. Colors can also vary from the quality of printer used as well as the types or brands of paper and ink used for printing. The Freckled Owl is not responsible for the resulting color variations due to the many variables involved.

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By purchasing from this store, you are agreeing to our POLICIES

Questions about the Terms of Service should be sent to us at thefreckledowlprints@gmail.com.